Shipping policy

Shipping Policy
Last updated: 07/11/2025

ORDER PROCESSING
We aim to dispatch all orders within 1–2 business days (Mon–Fri, excluding UK bank holidays). You’ll receive a dispatch email once your order is on the way.
Busy periods: During launches, sales and holidays, dispatch may take a little longer - thanks for your patience.

UK SHIPPING

  • Standard Delivery: approx. 3–5 business days from dispatch — £3.50

  • Express / Next Day: order by 9am Mon–Thu for next-business-day delivery — £5.99

  • Free Shipping: FREE on UK orders over £100

INTERNATIONAL SHIPPING
We ship worldwide. Rates and estimated delivery times are shown at checkout. Typical delivery 7–14 business days, depending on destination and customs.
Duties & taxes: Import VAT/duties are set by your country and are the customer’s responsibility.

ADDRESS & DELIVERY INFO
Please provide a complete and accurate address. If you’d like a safe place or neighbour delivery, set this with the courier where available. If a parcel is returned to us due to an incorrect address or repeated delivery attempts, shipping costs may be non-refundable.

MISSED, DELAYED OR LOST PARCELS
If your tracking shows delivered but you haven’t received it, or you’ve had a missed-delivery notice, please contact us within 3 days of the scan with your order number so we can investigate with the courier. Claims reported outside this window may not be eligible for insurance review.

PRE-ORDERS (if applicable)
Items marked Pre-Order ship on or before the date stated on the product page. Orders containing both in-stock and pre-order items ship together unless we arrange otherwise. Pre-orders can’t be cancelled once placed, but once delivered they’re covered by our Returns Policy.

CONTACT
Questions about shipping? Email info@melt-uk.com.