Return Portal

HOW TO RETURN

WE’RE SORRY IT DIDN’T WORK OUT THIS TIME! PLEASE FOLLOW THE STEPS BELOW TO RETURN YOUR ITEM(S) SMOOTHLY:

1. FILL OUT THE RETURN FORM

Please print out and complete the return form linked here and pop it inside your parcel

2. REPACK YOUR ITEMS

Items must be returned in their original condition - unworn, unwashed, with tags and hygiene stickers still attached.

We recommend using the original packaging to protect the item(s) in transit.

3. SEND IT BACK TO US

Returns must be posted within 14 days of receiving your order.

We don’t cover return postage costs, so we suggest using a tracked service to make sure it gets to us safely.

RETURN ADDRESS:

MELT UK RETURNS

2 HIGH TOR

MANSFIELD

NOTTINGHAM

NG18 5BT

Important Return Terms

  • Items must be in a resellable condition — any returns that are worn, damaged, have makeup marks, perfume, or fake tan smells will not be accepted.
  • Late returns (outside the 14-day window) will be rejected and returned back to you.
  • If you choose store credit, the amount will be added to your Melt account (linked to the email address used for your order). You can access it by logging into your account on our website.
  • Original delivery charges are non-refundable.